Stakeholder and Community Engagement Coordinator

This is a flexible hybrid role for a fixed term of 24 Months.

Summary

The purpose of this role is to oversee communication, build trust, and create lasting partnerships with local communities, organisations and project partners. Be the point of contact between local stakeholders and the project to support a positive relationship. Deliver community and social value focused initiatives to bring benefit to the local area.

Responsibilities

• Relationship Building: Connect with local residents, community groups, business owners, and local leaders to maintain two-way dialogue.
• Strategy Implementation: Contribute to design and implement communication and outreach strategies for the project.
• Community Engagement: Plan and run workshops, forums, site visits, and community activities.
• Query and complaint Management: Receive, respond and manage all queries and complaints quickly and formally.
• Representation: Attend and represent the project and Keltbray at community and client meetings, and events where necessary.
• Risk and Reputation Management: Spot potential reputational risks or local issues early and create action plans to address them.
• Impact Tracking: Monitor success, gather feedback data, and report on the social value or success metrics of engagement programs.
• Social Value Delivery: Deliver, support and encourage social value initiatives to benefit local need.

Requirements

• Experience in a stakeholder/community engagement role or equivalent in construction.
• Confidence in public facing role dealing with a range of stakeholders.
• IT proficient, using Microsoft programmes, recording and reporting data.
• Understands the culture and values of Keltbray.
• Seeks to resolve problems.
• Ask for support when needed from peers and management.

Diversity & Inclusion

We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm. Keltbray welcomes everyone who shares our values, regardless of their age, belief, disability, ethnicity, gender identity, maternity status, marital status, pregnancy, religion, sex or sexual orientation.